Full-Cycle Support, From First Inquiry to Daily Production
SVAN LASER supports you at every step — consulting, free sample cutting, installation, training, warranty and responsive spare parts. One team, one responsibility, long after delivery.
Six Service Guarantees After You Buy
Every SVAN machine comes with these six commitments — so you know exactly what to expect before and after purchase.
Pre-Sales Consulting & Free Sample Cutting
Requirements discussion and machine selection proposals — then free proofing on your actual materials, with samples shipped back to you, plus factory video tours or on-site factory inspection.
Installation & Commissioning
Engineer-guided online support or overseas on-site installation. We commission until qualified workpieces are produced, and provide water/electricity/gas site layout drawings in advance.
Operator Training
Operation, safety regulations, daily maintenance and basic troubleshooting training — with operation manuals and videos, until your operators can work independently.
Warranty Policy
1-year machine warranty; core components (laser source / cutting head / chiller) extendable to 2–3 years per brand policy. Consumables such as nozzles, protective lenses and ceramic rings are clearly excluded — no disputes.
Maintenance & Remote Diagnostics
7×24 online support, TeamViewer / WhatsApp remote diagnostics, scheduled maintenance reminders, free software upgrades and on-site service when needed.
Genuine Spare Parts
Original consumables and spare parts for the full 8-category range — quotation within 24 hours, global express delivery, and traceable core components.
Real Services, Real Work
Documented Quality, Step by Step
Every SVAN machine passes through 6 controlled production stages — from raw material inspection to full-speed test cutting before it leaves our floor.
Raw material inspection and component verification before production begins.
Controlled welding sequence to limit distortion and ensure structural integrity.
Stress relief treatment on the machine bed for long-term dimensional stability.
High-precision machining of mating surfaces to micron-level flatness.
Guide rail and gear rack mounting with laser-calibrated alignment.
Full-speed dry run and precision test cutting before shipment sign-off.
From Inquiry to Production in 8 Steps
Frequently Asked Questions
What machines does SVAN Laser manufacture?
Eight product lines: fiber laser sheet cutting (1.5–60kW), tube cutting, welding, coil-fed flexible lines, 3D robotic cutting, laser cleaning, automatic material storage and accessories — one supplier for your entire plant.
How do I choose the right laser power?
It depends on material type, thickness and target cutting speed. Tell us these three and our engineers will recommend the power and model — free of charge.
Can I test-cut my material before purchasing?
Yes. We cut your actual material free of charge and ship the samples back to you before you commit, so you can verify edge quality and speed yourself.
What is your warranty policy?
1-year machine warranty, with core components (laser source, cutting head, chiller) extendable to 2–3 years per brand policy. Consumables (nozzles, protective lenses, ceramic rings) are excluded.
How is the machine delivered and installed?
Machines ship via optimized multi-channel logistics (container or break-bulk). Installation is either online-guided or on-site by our engineers, including commissioning until qualified workpieces are produced.
Do you provide operator training?
Yes — operation, safety, daily maintenance and basic troubleshooting training, with manuals and videos, until your operators can run the machine independently.
Can machines be customized?
Absolutely. Power, working area, loading method and storage configuration are customized to your workshop — OEM / ODM also available.
How quickly can I get spare parts?
Quotation within 24 hours and global express delivery from our genuine parts inventory — traceable core components with lifetime maintenance support.
Ready to Start Your Project?
Send us your materials and requirements — we will come back with a solution and quotation within 24 hours.
GET A QUICK QUOTE
Tell Us Your Needs
Fill in the form and our engineer will contact you within 24 hours.